Overview

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return you must inform us by email that you wish to return the product. You then have a further 14 days to return the item to us, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags and labels attached.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Software

     ●     Custom Built Computers

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • A product with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 The Seller shall reserve the right to refuse to restock any goods which have been:

  • A product with obvious signs of use
  • Returned incomplete
  • Returned not in manufacturers packaging or with defaced packaging
  • Returned in a non-re-saleable condition

RETURN PROCESS

To return an item, please email customer service at enquiries@directpcsupplies.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Direct PC Supplies

Attn: Returns

RMA #

6 Loveden View

Caythorpe

Grantham

Lincolnshire 

NG32 3EQ

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@directpcsupplies.com

In the event that the goods are returned and subsequently tested and found to be free of any faults the Seller may make a minimum charge of £10.00 to cover the cost of testing, and the Buyer shall also pay the return carriage charge. No goods shall be returned without payment of these charges. In the event that payment has not been made within 21 days of notification of the no-fault found charge, the goods shall be disposed of without any liability to the Seller.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. The Seller shall not be liable for loss or damage whilst in transit to the Seller’s address

If the Buyer returns the Goods in person, these Goods must be left with the Seller for testing. Goods will not necessarily be tested whilst the customer waits.

Goods received by the Seller which are damaged, incomplete, or not of the Seller’s origin shall not be processed and arrangements for their return to the Buyer, at the Buyer’s expense, shall be made.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

enquiries@directpcsupplies.com